Customer Service

ONLINE PURCHASING

We accept the following cards as means of payment for purchases: VISA, Master Card, American Express, Discover. Your card is charged at the time of purchase.

SHIPPING POLICY

All orders are shipped via FedEx with the exception of special promotions. We try to ship out all order within 1-5 business days, with the exception of special promotions which may take longer to ship. All orders for Overnight and 3-Day Air shipping must be placed before 12 noon PST or they will be processed the next business day. If an item is backordered, we will contact you as soon as possible.

INTERNATIONAL SHIPPING

Currently, Adina Design, Inc. does not offer international shipping online. However, if you are interested in placing an order internationally, please email us at info@adinadesign.com and write international order in the subject line. We will then email you back with a form to fill out so we can process your order manually.

REPAIRS

If your jewelry is in need of repair simply contact our Los Angeles studio at 818-904-2900 to obtain a Repair Authorization Number. When shipping the item to us, please send the receipt. If you need to obtain a copy of your receipt please email us. Charges may apply and you will be notified at the time the jewelry is assessed and prior to beginning repair. For your protection, please send all returns insured via UPS or Parcel Post in a hard box.

RETURNS

If you are not fully satisfied with your purchase simply return the item(s) within 14 days from date received, for a prompt and courteous refund. Please contact our Customer Service Department at 818-904-2900 to obtain a Return Authorization Number (no exchange or refund will be obtained without a Return Authorization Number). For your protection, please send all returns insured via UPS, FedEx, or Parcel Post in a hard box. EXCEPTIONS TO RETURN POLICY: Specials offers, discounted pieces, and customized items are not eligible for return or refund, all sales are final.

CARING FOR ADINA REYTER JEWELRY

We recommend cleaning Adina Reyter jewelry with Connoisseurs jewelry polish, available at most Bed Bath and Beyond stores. If the necklace has stones or leather, we recommend using a soft polishing cloth.

SECURITY AND PRIVACY

All information sent to adinadesign.com is encrypted. We protect your online transaction by using Secure Sockets Layer (SSL) Technology and Verisign. Additionally, any information you provide us is maintained in private files on our Web server and is not shared with third parties.